SupportCandy Premium 3.0.8 + Addons

Description

SupportCandy Premium plugin adds to WordPress the features of a complete helpdesk ticket system. It is one of the oldest support ticket systems available for WordPress. We aim to keep the plugin simple, secure, and feature-rich through continuous improvement and innovation.

List of ADDONS in package:

SupportCandy – Agentgroups
SupportCandy – Assign Agent Rules
SupportCandy – Easy Digital Downloads
SupportCandy – Email Piping
SupportCandy – Gravity Forms Integration
SupportCandy – Knowledgebase
SupportCandy – Print Tickets
SupportCandy – Private Credentials
SupportCandy – Reports
SupportCandy – Satisfaction Survey
SupportCandy – Schedule Tickets
SupportCandy – SLA
SupportCandy – Timer
SupportCandy – FAQ
SupportCandy – Usergroups
SupportCandy – WooCommerce

KEY FEATURES :​

• Unlimited number of tickets
• Unlimited number of agents
• Advanced custom filter and search functionality
• Saved filters for customers and agents
• Private notes for internal communication of agents
• Agents can create a ticket on the customer’s behalf
• 16+ Custom field types
• Ticket fields for additional information about ticket
• Agent-only fields to keep internal data of the ticket
• Customer fields to store information about the customer across the tickets
• Guest tickets (disabled by default)
• Guest can also see their ticket list using OTP Login (One Time Password)
• Rich-text editor (customizable)
• Email notifications
• Working hours
• Google reCaptcha integration
• GDPR Compatible
• Terms & Conditions checkbox in the ticket form
• Macros or placeholders for ticket fields

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